IT Associate

Maumee, OH
Full Time
Entry Level

Role:

  • Assess incoming help desk tickets and resolve employee problems in all areas of IT.
  • Assess and escalate/assign incoming help desk tickets to other members of the IT department depending on experience and/or access.
  • Answer incoming calls to the help desk and create/assign tickets based on existing IT issues and/or projects.
  • Create and maintain knowledge articles related to past/existing issues.
  • Maintain and update IT asset inventory and assist in the on-boarding and off-boarding of assets.
  • Assist in confidential hires and terminations processing.

 Projects

  • Complete a wide variety of tasks related to ongoing IT projects, sometimes including travel to other offices.
  • Complete new software installs on employee computers.
  • Complete hardware installs/upgrades on employee computers.
  • Assist in employee on-boarding and off-boarding procedures related to technology

Requirements:

  • The ability to investigate and troubleshoot issues and formulate a resolution independently.
  • Ability to communicate with others and impart information to various levels of staff.
  • Proficient in various software programs and aptitude to learn new software quickly and efficiently.
  • Flexibility to jump from various issues and prioritize the most important problem that needs to be solved.
  • At least 1 year of IT/Help Desk experience.​​​​​​

Benefits & Perks:

Our commitment is to continually invest in our people, both professionally and personally. Our benefits and perks go beyond industry standards to include:

  • Paid Internship!
  • Dress For Your Day attire
  • Welcome SWAG box full of WVC gear
  • Frequent complimentary lunches and dinners
  • FUN Committee events throughout the busy season – games, prizes & food
  • FREE water, pop, k-cups, and snacks PLUS weekly fresh fruit delivery
  • “End of Busy Season” Party after the April deadline
  • Opportunity to participate in monthly team building lunches at local restaurants
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